Last Updated: March 26, 2026
Who We Are
Durham Junk Removal (durhambusinessservices@gmail.com) operates as a lead generation platform at junkremovaldurham.ca. We are not a junk removal company. We connect residents and businesses in Durham Region, Ontario with independent local junk removal professionals.
This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What Information We Collect
When you submit a quote request through our website, we may collect the following personal information:
- Your full name
- Phone number
- Email address
- City or address within Durham Region
- A description of the items you want removed
- Optional photos of the items
We also collect basic technical data through cookies and web server logs, including your IP address, browser type, pages visited, and time of visit. This data is used solely for website operation and improvement.
Why We Collect This Information
We collect your personal information for the following purposes:
- To forward your quote request to one or more local junk removal professionals who serve your area
- To allow those professionals to contact you with a price quote
- To communicate with you about your request if needed
- To improve our website and services
We do not use your information for any purpose other than those listed above without your explicit consent.
How Your Information Is Shared
When you submit a quote request, your contact information and job description are shared with local junk removal professionals operating in your area so they can contact you with a quote. These are independent third-party contractors, not employees or agents of Durham Junk Removal. By submitting a form on our site, you consent to this sharing.
We do not sell your personal information to advertisers or unrelated third parties.
Our website forms are processed through Netlify (netlify.com), which stores form submissions on our behalf. Netlify's privacy policy governs their handling of data. We do not use any third-party tracking or advertising pixels.
How Long We Keep Your Data
We retain form submissions for a reasonable period to allow contractors to follow up on your request — typically no longer than 12 months. You may request deletion of your data at any time by emailing durhambusinessservices@gmail.com.
Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Know what personal information we hold about you and request a copy
- Request corrections to inaccurate or incomplete information
- Withdraw consent and request deletion of your data
- File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe your rights have been violated
To exercise any of these rights, email durhambusinessservices@gmail.com with the subject line "Privacy Request." We will respond within 30 days.
Cookies
Our website uses basic cookies necessary for normal site function, such as remembering your cookie consent preference. We do not currently use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect certain site functionality.
Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately at durhambusinessservices@gmail.com and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes are posted constitutes your acceptance of the updated policy.
Contact Us
For any privacy-related questions, concerns, or requests, please reach out to us:
- Email: durhambusinessservices@gmail.com
- Phone: (905) 809-9326